Frequently Asked Questions

1. How do I purchase medications online?
2. What is the process once I submit my order?
3. What is your privacy policy?
4. My browser won't load the order page.
5. What is an online consultation?
6. Is this legal?
7. What medications can be ordered online?
8. How will my order be shipped?
9. What is your return/exchange policy?
10. What payment options do you offer?
11. How do I find out the status of my order?
12. How soon can I order a refill?

How do I purchase medications online?

Click on an order link to go to our secure server to set up your account. Answer an online questionnaire with relevant information regarding your medical condition. After you have completed the questionnaire, a confirmation page will appear for you to check your answers for accuracy. Then you may submit your order for processing.

What is the process once I submit my order?

Your order is reviewed by a U.S. licensed physician who will approve or decline your request. On approval the physician will write and send your prescription to the pharmacy, to be filled and shipped overnight via UPS or Fed EX. Each prescription includes directions on usage, dosage, and any precautionary information. Contact information for the pharmacy will be included should you have questions after receiving your prescription. After your prescription is shipped, Sun-Pharmacy.com will e-mail you with your prescriptions individual tracking number. With this tracking number you can follow the process in real-time by logging into the help desk.

What are Sun-Pharmacy.com’s privacy and security policies?

Sun-Pharmacy.com is committed to patient privacy and security. All information provided is legally protected under the doctor-patient privilege laws. The latest of secure encryption technology is used by our on-line ordering system. The highest level of security precautions are taken with all personal and credit card information submitted. We have safeguards in our system to protect against credit card fraud. Suspected fraudulent use of a credit card will be reported.

What if I have problems submitting my order on your secure site?

If your browser does not support our 128-bit encryption security, you will need to call our toll free support line and place your order over the phone. Our customer service representatives are available 5 am to 5 pm Pacific time. Call 1.888.738.3822

What is an on-line consultation?

On-line consultations are a new concept in health care. A medical questionnaire is all that is needed to treat a number of conditions, conveniently on-line. The on-line consultation utilizes the internet to communicate with a doctor at our secure site, when a physical examination is not required. To see a list of medications offered and the conditions they treat Click Here.

Is it legal to order prescription drugs over the internet?

Sun-Pharmacy.com adheres to current regulations and takes pride in our staff to best serve you with your medical needs. We carry only non-controlled substances and those medications that do not require a physical examination and have a low possibility of adverse side effects. Board certified physicians licensed to practice in the U.S.A. and licensed pharmacists are employed by Sun-Pharmacy.com. Our pharmacies are licensed to ship to all fifty states. The medications are supplied by pharmaceutical wholesalers who also supply your neighborhood pharmacy.

What prescription medications are available to purchase on-line?

Sun-Pharmacy.com offers a limited number of medications that can be dispensed without a medical examination, instead using an online consultation. A thorough review of your medical history from an online consultation is sufficient for the medications we offer. An online questionnaire of your medical history will let the doctor decide if a requested medication is right for you. To see a list of medications and prices click here.

How is my order shipped?

All orders are shipped within one business day of the pharmacy receiving and filling your prescription. Your order will be shipped via Fed Ex or UPS. When the pharmacy ships your order you will receive a confirmation e-mail with a tracking number. We regret at this time there is no shipping to P.O. Boxes.

Note: An adult signature is required at the time of delivery.

Do you take returns or exchanges?

Federal law prohibits any prescription drugs from being returned or exchanged. However, if you return an unopened UPS or Fed Ex package to our pharmacy we will refund your money at 50% your total order. We cannot refund any opened packages. For more information, please Contact Us.

How can I pay for my order?

Acceptable forms of payment are: Visa, Discover, E-Check, or mailed money order.

Note: E-Checks are processed for 7 business days before physician review. A $6.95 processing fee will be added, without exception, to all E-Check transactions.

How do I check the status of my order?

All orders are shipped via FedEx or UPS standard overnight. Most orders placed by 1:00 pm will be delivered the next day. However, delays can come up in the prescription approval process that will cause your order to arrive at the pharmacy too late to be filled same-day. You will receive an email with your tracking number as soon as the order is shipped.

To check the status of your order, go to our order tracking page. You will need to log in with the login ID your password you established when you first placed your order. If you don't remember your password, there is a link on the login page to have it sent to you. If you don't remember either, call our toll-free customer service number: 1.888.738.3822.

How soon can I order a refill?

You will receive an email when your current prescription is about to run out informing you to visit us again to order your refill. To prevent abuse, our system will not allow a refill to be sent until a few days before your current prescription runs out. If you have a question about the system, please call our customer service representatives at 1.888.738.3822.